Privacy Policy
Last updated: March 25, 2026
This Privacy Policy describes how ClicGarage ("we", "us", "our") collects, uses, discloses, and protects personal information when you use the ClicGarage website and software services (the "Services"). The Services help automotive garages in Canada manage appointments, calendars, customer and vehicle information, and communications such as email or SMS reminders, along with related garage management features.
This policy applies to individuals who visit our website, create or use an account, contact us, or otherwise interact with the Services. Depending on the situation, Canadian requirements may include Quebec's private-sector privacy law (Law 25) and/or the federal Personal Information Protection and Electronic Documents Act (PIPEDA), among others. We aim to meet applicable Canadian requirements.
Personal information we collect
We may collect: account and identity information (name, email, telephone, credentials, role, garage or business identifiers); garage operational information (locations, hours, bays, staff assignments, services, settings); customer and vehicle details entered by a garage or provided through booking flows (names, contact information, vehicle identifiers, appointment details, notes, communication preferences); support and contact form content; technical and usage data (IP address, device and browser type, logs, approximate region from IP, security signals, in-product usage events); and limited payment-related information when payments are processed by a payment service provider (we generally do not store full payment card numbers on our servers).
How we use personal information
We use personal information to provide, secure, operate, and improve the Services; manage accounts, authentication, permissions, and customer support; send operational messages such as appointment-related notices (as configured by the garage), service updates, and security alerts; detect, investigate, and prevent fraud, abuse, and security incidents; comply with legal obligations and respond to lawful requests; and analyze usage in aggregated or de-identified form. We will only send promotional communications where permitted by law and, where required, with consent, which you may withdraw.
Consent and legal authority (Canada and Quebec)
Where required by law, we rely on consent (express or implied, depending on context and sensitivity), performance of a contract, legitimate interests balanced against privacy impacts where recognized, and legal obligations. Quebec law may require clearer consent or additional measures for certain secondary uses, sensitive information, certain technologies, or cross-border disclosure. We limit collection to what is reasonably necessary for the purposes described.
When garages process their customers' information
When a garage uses ClicGarage to manage appointments and customer records, the garage typically decides why and how that customer information is used for its operations. In many cases the garage is principally accountable for that customer information, while we process it on the garage's instructions to provide the Services (similar to a service provider or processor relationship). Garages are responsible for their own customer-facing privacy notices and for obtaining any required consents, including for commercial electronic messages under Canada's anti-spam legislation (CASL) where applicable.
Service providers and disclosure
We may share personal information with service providers that assist us with hosting, email and SMS delivery, authentication, customer support, security monitoring, payment processing, analytics, and similar functions, under contractual safeguards. We may also disclose information to integrations you connect (based on configuration), to comply with lawful demands, to protect rights and safety, and in connection with a merger, acquisition, or financing, subject to appropriate safeguards. We do not sell personal information as a commercial "sale" of personal data in the ordinary sense.
Storage and cross-border processing
Personal information may be processed or stored in Canada and/or other countries where our service providers operate. Information may therefore be accessible under the laws of another jurisdiction. Where required by applicable law, we use appropriate safeguards and assess transfers accordingly.
Retention
We retain personal information only as long as needed for the purposes described in this policy, including for legal, security, and business continuity needs, and then delete or anonymize it in accordance with our retention practices, subject to backup cycles.
Security
We implement reasonable technical and organizational safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure.
Your privacy rights
Depending on applicable law, you may have rights to access, correct, or delete personal information, withdraw consent where processing is consent-based, obtain certain portability information, and seek additional remedies available in Quebec and elsewhere. To exercise these rights, contact us at [email protected]. We may need to verify your identity. If your request relates to information a garage controls in our platform, we may direct you to the garage where appropriate. You may file a complaint with the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca) and, for Quebec matters, the Commission d'accès à l'information du Québec (https://www.cai.gouv.qc.ca).
Cookies and similar technologies
We use essential cookies and similar technologies needed for security and core functionality. If we use non-essential technologies (such as certain analytics tools), we will describe them and obtain consent where required by law.
Security incidents
We maintain processes to detect and respond to incidents involving personal information. Where required by applicable law, we will notify affected individuals and/or regulators, including potentially the Commission d'accès à l'information du Québec, within required timelines.
Children
The Services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children for consumer purposes.
Automated decision-making
We do not use solely automated decision-making that produces legal or similarly significant effects concerning individuals, except as we may describe in a separate notice if that changes.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version and revise the "Last updated" date. Where required, we will provide additional notice (for example by email or in the product).
Contact us
For questions about this Privacy Policy or our privacy practices:
- Mailing address
- Boulevard du Fort-St-Louis, Boucherville, Quebec, J4B 1T4
- General inquiries
- [email protected]
- Privacy requests
- [email protected]
- Person responsible for personal information (Quebec Law 25)
- Jules César TCHUISSEU, founder